Cyber Security: Duty of Care and Duty of Loyalty

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We hear a lot in the news about Cyber security. Company data compromised. Patient records hacked. Fire walls breached.

But when it comes to protecting data, it’s everyone’s responsibility, especially your front-line travelers who head to various destinations armed with all manner of electronic devices – laptops, cell phones, tablets, and smart phones. Just as you have a Duty of Care to protect travelers from foreseeable risks, your travelers have a Duty of Loyalty to follow protocols and do what’s best for the organization.

I had the opportunity recently to participate in a Global Business Travel Association (GBTA) webinar on the topic. So what are some best practices?

  • Have an online e-learning course that takes your travelers through items like password management, common scams that snag passwords, and protocols if a device is lost or stolen.
  • Travelers should take the course at least once a year. And it should be updated regularly with fresh information.
  • Develop a questionnaire for travelers before any trip that addresses threats in their destination as well as tips.
  • Investigate threats in various locations. This information can come from places like your travel assistance provider, as well as the State Department web site.
  • Reinforce to your travelers that they must be responsible and use common sense, like not leaving devices unattended, not using public Wi-Fi without a VPN, and not placing cell phones on a bar or table.
  • Be able to remote wipe devices if they are lost or stolen.

Above all, stress the importance of cyber security and the fact that you can’t do it alone. You need the Duty of Loyalty of your employees and travelers.


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