I’m excited to start the discussion on a first-of-its-kind report, Duty of Care and Travel Risk Management International Benchmarking Study. This comprehensive paper released by International SOS surveyed 718 respondents from 628 organizations with global operations on a wide range of issues related to international travel, measuring Duty of Care knowledge and best practices. This document is a natural extension of the ground-breaking report that International SOS issued in 2009 on Duty of Care.
In this latest study, HR, travel, security and other corporate decision makers were asked to define how and to what extent their organizations engaged in 100 different Duty of Care best practices. A webinar on Thursday, Nov. 10 will delve into the study and its findings. REGISTER HERE.
The survey results were broken down by industry, company size and a variety of other factors. This process uncovered that Duty of Care awareness and practices vary depending on the type of work being done by an organization and its employees, and where the organization is primarily located.
Corporations headquartered in western countries, for instance, were found to more fully embrace the notion of Duty of Care as a legal and moral responsibility.
The study also explored the question of ownership of the Duty of Care process. It found that while most feel the obligation must be shared throughout an organization, many still pinpoint the human resources department as being primarily responsible for Duty of Care activities.
Ultimately, the report determined that most organizations do a good job of assessing the risks faced by employees, but have difficulty implementing the full spectrum of best practices, particularly when those practices must be exercised across large organizations made up of multiple functions and groups.
Duty of Care issues often arise from unexpected situations. While most companies are aware of their liability if an employee is injured at work, many don’t realize that they may also be responsible if an employee gets sick during business travel or even if a natural disaster threatens an expat employee’s family.
You will be hearing much more on Duty of Care moving forward, and we’ll be taking in-depth looks at some of the fascinating data from this report. Sign up for the Nov. 10 webinar and in the meantime, read the executive summary. Who has the primary responsibility of Duty of Care in your organization and why? Join the discussion.